You will need to create an account before you can add in the details of your Council Tax, Housing benefit, Business rates or Landlord services.
We have guides on setting up and account and how to then add in the services you want to manage.
Creating an online account
Instructions for setting up an online account
Step 1
You need to visit our online account website and press the register now button.
Image
Warrington Citizen Portal Sign in or Register
Step 2
You will need to complete the details of the registration form by giving us your personal contact details, setting a password and a security question.
Creating your password
You will need to create a password to keep your account secure. Your password needs to be at least 8 characters long and have at least one capital letter, one lowercase letter and one number or one special character.
Use letters you can remember
You could use a combination of letters and numbers you can remember - A2bn*tA2
Use a phrase
You could use the first letters of a phrase eg. "I'm not very good at remembering passwords for websites" which would be Invgarpfw. You could use a line from a film or a song as long as there is 9 characters or more. We just need to make sure we have a mixture of letters, numbers and special characters so we get the password - Invg@rPfw
Pick memorable words
You could pick some words you would remember and change some letters to numbers. eg. Daisy Rabbit could make the password D41sy!R4bb1t
Please don't use passwords that would be easy to guess such as family names or dates of birth.
Image
Add your personal details
Image
Add an account password
Image
Choosing a security question from the list
Step 3
You can add any services you wish in this part of the registration process. You can always skip this step and add them later.
Please read the guides further down this page so you know what information you will need to tell us.
Image
Adding services to your account
Step 4
We will send an email to the address you gave us. Please go to your email and look for the message we have just sent you. In it you will need to click the confirmation link to activate your account.
Can't find the email?
Please check your junk or spam folders to see if it is there.
Image
Checking your email address
Step 5
When you click the link on the email, your account will be registered and you can now Sign In with your Username and Password.
Image
Sign in
How to add services to your account
Please make sure you have set up an account first
Which service would you like to add?
Council Tax
Before you begin
We will ask you for some information from the following list to link your online account and your Council Tax account. You may not have all the details listed, however the more information you have the better.
- Bank Account Number from the Direct Debit used to pay your Council Tax
- Your Date of Birth
- The email address you use for e-billing
- Benefit Claim Reference
- The day of the month your Council Tax instalment is due
- The amount of the last Council Tax payment made
- Your National Insurance Number
- Your phone number
- Your postcode
- Your surname
How to add Council Tax
Follow these simple steps to add the Council Tax service to your account.
Image
Sign in to the Citizen Portal
Step 2
Click on the 'My Services' Tab and Add Service and select Council Tax using the button, or
Image
My services
Step 3
Enter your Council Tax account number into the Council Tax Panel and click the Access Now button
Image
Add Council Tax Panel
Step 4
We will ask you for some information related to the Council Tax account so we can then link your online and Council Tax accounts. Please answer the questions and click the Next Button
If we have enough information, we will link your Council Tax to your account and the website will take you back the My Services page.
Image
Request Access Questions
Step 5
If you don't have the information to continue, tick the don't have enough information box and click the next button.
At this point we can't verify the Council Tax account so we will send a letter to your address with a PIN number and instructions of how to use it to link your Council Tax Account.
Image
I don't have enough information tick box
Image
Send me a PIN panel
Housing Benefit
Before you begin
We will ask you for some information from the following list to link your online account and your Housing Benefit. You may not have all the details listed, however the more information you have the better.
- Council Tax Account Reference
- Your Date of Birth
- Your National Insurance Number
- Your postcode
- Your surname
Image
Sign in the Citizen Portal
Step 2
Click on the 'My Services' Tab and Add Service and select Housing Benefit using the button, or
Image
My services
Step 3
Enter your Housing Benefit claim reference number into the Housing Benefit Panel and click the Access Now button
Image
Add Housing Benefit Panel
Step 4
We will ask you for some information related to your Housing Benefit so we can then link your online and Housing Benefit accounts. Please answer the questions and click the Next Button
If we have enough information, we will link your Housing Benefit to your account and the website will take you back the My Services page.
Image
Request Access Questions
Step 5
If you don't have the information to continue, tick the don't have enough information box and click the next button.
At this point we can't verify your Housing Benefit account so we will send a letter to your address with a PIN number and instructions of how to use it to link your Housing Benefit.
Image
I don't have enough information tick box
Image
Send me a PIN panel
Business Rates
Before you begin
We will ask you for some information from the following list to link your online account and your Business Rates account. You may not have all the details listed, however the more information you have the better.
- Bank Account Number from the Direct Debit used to pay your Business Rates
- The email address you use for e-billing
- The day of the month your Business Rates instalment is due
- The amount of the last Business Rates payment made
- The phone number held on your account
- Postcode as shown on the bill
- Your Surname/Company name as shown on the bill
Image
Sign in to the Citizen Portal
Step 2
Click on the 'My Services' Tab and Add Service and select Business Rates using the button, or
Image
My services panel
Step 3
Enter your Business Rates Account Reference number into the Business Rates Panel and click the Access Now button
Image
Add Business Rates Panel
Step 4
We will ask you for some information related to the Business Rates account so we can then link your online account. Please answer the questions and click the Next Button
If we have enough information, we will link your Business Rates and online account and the website will take you back the My Services page.
Image
Request Access Questions
Step 5
If you don't have the information to continue, tick the don't have enough information box and click the next button.
At this point we can't verify the Council Tax account so we will send a letter to your address with a PIN number and instructions of how to use it to link your Council Tax Account.
Image
I don't have enough information tick box
Image
Send me a PIN panel
Landlord
Before you begin
We will ask you for some information from the following list to link your online account and your Landlord account. You may not have all the details listed, however the more information you have the better.
- Bank Account Number used to receive benefit payments
- Date of last Housing Benefit payment made to you
- Two housing benefit reference numbers from two current tenants
- The amount of the last Housing Benefit payment you received
- Landlord name as it appears on the correspondence sent to you
- Postcode where correspondence is sent to
Image
Sign in to the Citizen Portal
Step 2
Click on the 'My Services' Tab and Add Service and select Landlord using the button, or
Image
My services
Step 3
Enter your Creditor Reference number into the Landlord Panel and click the Access Now button
Image
Add Landlord Panel
Step 4
We will ask you for some information related to the Landlord account so we can then link your online accounts. Please answer the questions and click the Next Button
If we have enough information, we will link your account and the website will take you back the My Services page.
Image
Request Access Questions
Step 5
If you don't have the information to continue, tick the don't have enough information box and click the next button.
At this point we can't verify the Landlord account so we will send a letter to your address with a PIN number and instructions of how to use it to link your accounts online.
Image
I don't have enough information tick box
Image
Send me a PIN panel
18 March 2021