Is it an emergency?
An emergency is a dangerous situation that could be a Threat to health and safety or Imminent danger or a Threat to life.
To report a genuine emergency call 01925 443322.
Please tell us of any other problems online.
Potholes or damage to roads, pavements or footpaths
Reporting a problem
We maintain the highway network as laid out in the Highway Inspection code of practice, please help our inspectors by reporting any problems you see.
You can report problems online here with public roads, pavements and footpaths, including:
- Potholes or other damage
- Uneven kerbs and damaged paving
- Missing cats eyes
- Flooding
- Overgrown plants (from a private property) or other obstructions
- Damaged pedestrian bollards
- Road signs
- Request winter road services. Find out more about our winter services and how we deliver them.
- Request a dropped crossing
Other problems
These problems can be reported on another part of our website:
Overhanging plants from a council road, path or park
A missing sign plate on a sign post
Pothole repairs
We carry out regular inspections throughout the year of all our adopted roads, pavements and footpaths.
Potholes less than 4 cm deep
If a pothole is less than 4 cm deep on the road or less than 2.5 cm on a footpath then we don't normally repair them.
Potholes more than 4 cm deep
For deeper potholes, we'll normally inspect them within 10 working days. After an inspection and depending on how severe the pothole is, we usually start repairs within seven working days.
Only report the problem if it meets these following requirements:
- 4 cm deep or over on a road (see below image)
- 2.5 cm deep or over on a footway or crossing
- Wider than 30 cm
If your report doesn't match this criteria, it won't be actioned. Please note that overestimating the size of the hole doesn't mean that it will be fixed - the impact of misreported potholes affects the delivery of the service we provide.
Repair times vary with the size, depth and location of the pothole. You can find out more about how potholes are repaired from our partner Lafrage (Now Tarmac) who were awarded a contract as the Highways Term Maintenance Contractor in April 2014.
Working hours
Our normal working hours are Monday to Friday 8:30 am - 5:30 pm, excluding Bank Holidays.
Please be aware that we have limited staff to answer your call out of hours 5:00 pm to 8:30 am Monday to Friday, weekends and Bank Holidays. If you report a problem online outside of normal working hours it will be inspected within 10 working days.
27 September 2023