Because some customers have difficulties paying their bills due to low income or other circumstances, ScottishPower has a hardship fund to help them get their energy payments under control. The fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.

You could qualify for help from the ScottishPower hardship fund if you meet the terms and conditions and you’re receiving

• Income support,
• Job seekers allowance
• Pension credit or
• Employment and support allowance

You could also qualify if you have a low household income, or if there are special circumstances which could make you eligible for example you have experienced an income reduction due to illness.