Ants

Before your appointment where possible locate the entrance of the nest inside or outside of your property.

Ants respond to acoustic sound: Tap the area next to the nest and they should appear.

Externally ants can be found:

• Garden/house wall / soiled area
• Ground area

Internally ants can be found:

• Behind the sink unit
• Skirting boards
• Around doors
• Window frames
• Waste pipes and other pipes

Once treated you will receive an email with advice on aftercare following your appointment.

Winged ants

Winged ants come out between July and August to mate. After mating, the males die and the females shed their wings before digging a cell in the soil where they say until the following spring. Treating winged ants would not be fully effective, therefore is not recommended. Winged ants will disperse within a few days.

Wasps

We only treat wasps on the exterior of the property. For wasps entering a property, treatments can only be carried out if the hole(s) that the insects are using to access the property is/are below the gutter line of a standard two storey building. Any access points above this, such as roof tiles, cannot be reached due to the nature of our equipment. This does not apply to bungalows.

If a nest is found in the property, please look on the outside to find where the wasps enter. Any nests which need treating below the gutter line will require easy access for the treatment to be effective.

If a wasps nest is difficult to locate ie: at the back of the garden shed you will need to remove as much as possible for us to gain access to the area without aggravating the nest. Without the removal of items, we may not be able to treat the nest. In this instance, a 50% refund will be given.

Where wasps are nesting in the fabric of the building, treatment may not be possible, in this instance, a 50% refund will be given. Additional nests can be treated at the time of the visit if agreed by us, you will be invoiced separately and agree to pay for the additional charge (50% per each additional nest).

Once treated you will receive an email with advice on aftercare following your appointment.

Our treatments do not include the removal of old nests.

Bees

We only treat bees on the exterior of a property.

For bees entering a property, treatments can only be carried out if the hole(s) they are using to access the property is/are below the gutter line of a standard two storey building.

Any access points above this, such as roof tiles, cannot be reached due to the nature of our equipment. This does not apply to bungalows.

If a nest is found in the property, please look on the outside to find where the wasps enter. Any nests which need treating below the gutter line will require easy access for the treatment to be effective.

If a bee nest is difficult to locate ie: at the back of the garden shed you will need to remove as much as possible for us to gain access to the area without aggravating the nest. Without the removal of items, we may not be able to treat the nest. In this instance, a 50% refund will be given.

Where bees are nesting in the fabric of the building, treatment may not be possible, in this instance, a 50% refund will be given.

Additional nests can be treated at the time of the visit if agreed by the officer, you will be invoiced separately and agree to pay for the additional charge (50% per each additional nest).

Once treated you will receive an email with advice on aftercare following your appointment.

Our treatments do not include the removal of old nests.

Bed Bugs

Bed bugs thrive in cracks and crevices including the seams of mattresses, bed frames, flooring, skirting boards etc.

Before your pest appointment, thoroughly clean your home and remove dirt from all surfaces including any cracks and crevices. Pull furniture out away from the wall so we can get to the skirting boards furniture for treatment.

Family members and pets need to be kept out of the property during and after treatment for at least four hours to allow the treatment to dry.

Once treated you will receive an email with advice on aftercare following your appointment.

Cockroaches

Before your pest appointment thoroughly clean the room(s) including cupboards, sinks and drains. Move furniture ie. refrigerator /washing machine etc. away from walls so we can easily carry out the treatment.

Cockroaches find shelter in:

• Cracks and crevices
• Around refrigerators
• Around washing machines
• Backs of cupboards
• Sinks & drains

Once treated you will receive an email with advice on aftercare following your appointment.

Fleas

Before your pest appointment, thoroughly clean and vacuum your home with special attention to animal bedding, soft furnishings, skirting boards and remove dirt from cracks and crevices. Pull furniture out away from the wall so we can get to the skirting boards for treatment.

Family members and pets need to be kept out of the property during and after treatment for at least four hours to allow the treatment to dry.

Once treated you will receive an email with advice on aftercare following your appointment.

Mice

We will make up to three visits to treat mice internally with pre-booked follow-up appointments made at the time of booking.

If additional treatment is required, you will need to book and pay for another appointment.

If we cannot remove the tray and bait when we visit you will need to dispose of it yourself. How?

If you are not available on the final visit for a self-contained bait box to be collected, please leave them visible on the doorstep/side of the property so we can collect them and close your treatment plan.

If we cannot collect any self-contained boxes at the time of the appointment, you will be invoiced an additional £10 for each self-contained bait box left at your property.

 Once treated you will receive an email with advice on aftercare following your appointment.

Rats

We will make up to three visits to treat rats internally or externally with pre-booked follow up appointments made at the time of booking.

If additional treatment is required, you will need to book and pay for another appointment.

If we cannot remove the tray and bait when we visit you will need to dispose of it yourself. How?

If you are not available on the final visit for a self-contained bait box to be collected, please leave them visible on the doorstep/side of the property so we can collect them and close your treatment plan.

If we cannot collect any self-contained boxes at the time of the appointment, you will be invoiced an additional £10 for each self-contained bait box left at your property.

 Once treated you will receive an email with advice on aftercare following your appointment.